Privacy Policy
Introduction
Welcome to Ami-Ishwardi! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide when using our website www.ami-ishwardi.com and our online grocery and medicine delivery services. By using our Site and Services, you agree to the terms of this Privacy Policy.
Information We Collect
We collect various types of information to provide and improve our Services, including:
Personal Information: When you create an account, place an order, or contact us, we may collect personal information such as your name, address, phone number, email address, and payment details.
Order Information: Information related to your orders, such as the items purchased, delivery address, and payment method.
Usage Data: We may collect information about how you interact with our Site, including your IP address, browser type, device type, and pages visited.
Cookies: We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies help us remember your preferences and provide personalized content.
How We Use Your Information
We use the information we collect for the following purposes:
To Provide Services: We use your personal and order information to process and deliver your orders, communicate with you, and provide customer support.
To Improve Our Services: We analyze usage data to understand how our customers use our Site and Services, allowing us to improve and optimize our offerings.
To Send Promotional Communications: With your consent, we may send you marketing and promotional communications about our products, services, and special offers.
To Ensure Security: We use your information to protect against fraud, unauthorized transactions, and other security threats.
Payment Processing
We accept payments through mobile banking (bKash, Rocket, Nagad, Upay) and cash on delivery. When you provide payment information, it is securely processed by our payment partners. We do not store your payment details on our servers.
Delivery and Return Policy
Deliveries are made daily from 9 am to 9 pm based on the time slot you select at checkout. Please carefully inspect your items upon receipt. We do not offer returns after delivery is completed, so we recommend that you verify the accuracy and condition of your order before accepting it. Always refer to our authorized invoice for your records.
Data Security
We take the security of your personal information seriously. We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following circumstances:
Service Providers: We may share your information with third-party service providers who assist us in operating our business and providing our Services, such as payment processors and delivery partners.
Legal Compliance: We may disclose your information if required by law or in response to a valid legal request, such as a subpoena or court order.
You’re Rights
You have the right to:
Access and update your personal information by logging into your account on our Site.
Opt-out of receiving marketing communications by following the unsubscribe instructions in our emails.
Request the deletion of your personal information, subject to certain legal obligations.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.